Frequently Asked Questions

Getting Started

• Do I have to have a last will and testament to use this service?
• Does Last Letter replace or change my will?
• Can I purchase Last Letter for a friend or family member?
• Isn't most of this information already stated in my will?

My Account

• What is my username?
• How do I reset a forgotten password?
• How do I change my password?
• How do I get help or ask a question?
• How do I logout of Last Letter?

Navigating My Letter

• How do I get back to the home screen?
• How do I navigate to a different section of my Letter?
• Can I skip a question?
• What should I do if I don’t want answer a question?
• How do I save my in progress Letter?
• Can I save a question and answer it later?

Sharing My Letter

• How do I share my Letter?
• Who should I give access to my Letter?
• How do I remove someone that can currently view my Letter?
• How do I view someone else’s Letter?